Phone & Email Support  
Software problems that are misdiagnosed by Level I support as

hardware problems lead to costly and unnecessary parts replacements.

Correctly diagnosing and repairing these problems the first time

Onsite Service Support
Most phone support companies perform only basic troubleshooting

and as a result are only able to fix basic problems. Unresolved issues are

then routed for hardware replacement or onsite repair. We will schedule

an on-site visit if necessary following telephone technical support within

Singapore (must be accessible by road transport) within the next business day.

Reduce call volume
Onsite service claims result in numerous “repeat” calls from customers

(checking on the status of the call, attempting to reschedule, inquiring

about the status of the technician, complaining that on-site repair didn’t

solve the problem, etc.). Resolving the problem correctly through Level I

support and providing the users with the necessary information

More focus on your Core Business

We will handle the after sale service and RMA from customer to you so you

could be more focus on your core business. By partner with us, you will

Improve cycle times
Onsite service and hardware replacements typically take several days to

weeks; however, resolving problems immediately via online and phone

Improve customer satisfaction
Customers expect courteous support from experienced analysts. As well,

utilizing fast and accurate online remote repair technologies enhances

Eliminate parts determination
Fixics engineer will complete an intensive problem solving process to determine

which part of the computer system is not working and allow a more efficient

system for faster service time.

Enhanced reporting capabilities
Warranty providers need comprehensive, easy to access information to

make business decisions. Fixics reporting will provide you with the information

Embrace innovation
Prospective and current clients want to work with a warranty provider that

harnesses technology to provide the best service possible. Fixics support

Efficient and responsive service.
When a problem occurs with your computer, you can be sure of prompt and

responsive service for maximum uptime. Because we knows that your business

depends on everything running smoothly, we are committed to delivering the